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  1. Jira Service Management Cloud
  2. JSDCLOUD-3346

SD Notification Configuration Contains Inaccurate Info

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    Description

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      Under Applications > Service Desk Configuration, the following description is under Notifications:

      This setting controls all service desk projects. If this setting is enabled, customers receive email notifications when they raise a request through the Customer Portal, when their request is resolved, when another user comments on their request, and when there is a change in the request's status.

      As SD customers are no longer notified when a status transition occurs in a request, this information needs to be updated to avoid confusion.

      Steps to Reproduce

      1. Navigate to Applications > Service Desk Configuration
      2. Look under Notifications

      Expected Results

      The info on being notified during status transitions should not be there.

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              tbrisbane Trey Brisbane (Inactive)
              efranklin Eric Franklin (Inactive)
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