Hi Sushant,

thanks for the positive feedback. Very good news for us!

Regards
marco

Thank you everyone for your feedback. This capability is now available to all users.

I've deleted my previous comment as I just found the option 'Can customers access and send requests from the help center without logging in?' which allows the users to search in the Knowledge Base articles without login.

• Enrique

Hi Sushant,

we also want to introduce a link to the login page. We want to link the Imprint and a data protection notice. Can you add this feature, please? I think a lot of other users would appreciate to have this feature, too.

Regards
Marco

This feature is being rolled out. It is available now for a majority of our users.

Thanks for sharing the instructions article, @Sushant Koshy! Excited to see this feature roll in for my configuration!

Janakiraman S - They're shifting focus away from Server to Cloud for all their products, link below you can read.

[Server end of life FAQs | Atlassian|https://www.atlassian.com/migration/faqs#server]

I believe this is available only on the Cloud env. Any plans of rolling this out to the Datacenter variants too? 

Instructions on using this feature are available here now - https://support.atlassian.com/jira-service-management-cloud/docs/add-a-login-message-in-your-help-center/

If you have any challenges, please reach out to me at skoshy@atlassian.com

We are continuing to roll this feature out and this should be available by end of next week to all users.

Thank you for this information.

Thank you, @Sushant Koshy! Are there any instructions on how to use this new feature?

Hello everyone,

We have started a phased roll out for this feature. Barring any major issue, we expect to complete the rollout by end of next week.

Regards,
Sushant Koshy, Product Manager, JSM

How can the feature be used? Is it already released? No answer from Jira team since 12 days. We need this feature to fulfill EU law.

+1 Marco Jackle

Dear Jira team,

today is the June 30th. When is this release available?

Regards 
Marco

test

I just wanted to confirm the progress of the enhancement as the messaging states the planned release by June 30th but the ticket itself is still under consideration? Is it still on track for June 30th deploy? 

Hello everyone,

We are excited to share that we have started building this capability and it is planned for release by 30/Jun/2021. Please stay tuned for updates.

Regards,
Sushant Koshy, Jira Service Management

Our use case for this would be to provide a message for users who have lost their ability to authenticate, e.g. a lost MFA device. 

Hi everyone,

Thanks a lot for your continued patience. Our team has reviewed this ticket and we are considering it as a strong candidate for our short term roadmap. Please stay tuned for updates.

Best,

Ewin Davis, Jira Service Management

Does this request relate directly to https://jira.atlassian.com/browse/JSDSERVER-330? What I don't understand about this ticket is how the reporter was able to have any of the 'Actual' text. That doesn't exist for my customer portal login page...

Here are some of my comments copied over from JDSERVER-330:
Are there instructions on how to customize the login screen text for cloud versions? I tried following some of the instructions here and here – they're confusing, or perhaps are outdated, or irrelevant to my version of JSD.

Here's my issue: The current login screen has very little information in its default. It's no help to users who are logging in for the first time or don't have a login yet but might think they do. I want to be able to give them instruction on how to request access – which requires contacting someone.

What is the solution for Jira Service Desk cloud? Server edition is reported to be discontinued in the coming years so we currently have no solution to this issue other than upgrade to Jira service desk server which is marked to be obsolete soon.

Just wanted to come back and report that this document got me to where I need to be! Problem solved!

https://confluence.atlassian.com/jirakb/jira-service-desk-internationalization-675188939.html

Hi Urs,

Would you mind explaining how you achieved this with JSD 3.3.1? I am trying to do the same thing and am not having any luck. The location Tim says to look at it doesn't exist in 3.3.1 (specifically this line):
soy.$$escapeHtml(AJS.I18n.getText("cv.login.atlassian.id.link.text")) + "</a></div>" : "") + "</form>
 

I have tried to do the editing in the file i18n/sd-i18n.properties, however after packing the jar back up I get a ton of " Unresolved constraint in bundle com.atlassian.servicedesk...." errors on startup and ultimately the service desk plugin does not load.

I really need to change the login screen text. Super surprised we can't do this yet without having to resort to hackery!

We are currently running JSD version 3.3.0 and thanks to Tim's comment above, I was finally able to make my Customer Portal adjustements again, by editing customerportal.bundle.js.

A huge thanks to Tim for pointing that out!

The KB How to set "keep me logged in" checkbox to disabled by default? isn't also not working. This customisation is in the same file.

So i searched for the input id of the keep me loggend in checkbox.

$ grep -R -l "form-remember-login" /jira-servicedesk-application-3.2.7/jira-servicedesk-3.2.0-139
/jira-servicedesk-application-3.2.7/jira-servicedesk-3.2.0-139/customerportal.bundle.js
/jira-servicedesk-application-3.2.7/jira-servicedesk-3.2.0-139/customerportal.bundle.js.cmap
/jira-servicedesk-application-3.2.7/jira-servicedesk-3.2.0-139/servicedesk/customer/feature/login/loginform/cv-login-form.soy

Removing it from cv-login-form.soy isn't working. Removing it from customerportal.bundle.js works.

The whole formatting is in one single line.

No it's working for me with JIRA 3.2.

1. Open customerportal.bundle.js (To make the file a bit more readable i used: http://jsbeautifier.org)
2. Open this file with you preferred editor and go to line 12821

    if (ServiceDesk.Templates.Customer.loginForm = function(e, t) {
            return ... many html code...
        }, goog.DEBUG) ServiceDesk.Templates.Customer.loginForm.soyTemplateName = "ServiceDesk.Templates.Customer.loginForm";

At the end of the line you will see this:

... soy.$$escapeHtml(AJS.I18n.getText("cv.login.atlassian.id.link.text")) + "</a></div>" : "") + "</form>"

Add the customisation before the the + "</form>"

 + '<div id="login-message" style="width:720px; margin-top:10px;"> <h3>How to login?</h3> <p>The username for all employees is composed as follows:</p> <strong>Username:</strong> uStaffNumber (e.g. <strong>u</strong>123456)<br> <strong>Password:</strong> Active Directory Password <br> <h4>Additional password information</h4> Here comes some additional content. <br> <h4>Still problems with login?</h4> <p>Write an email to: <a href="mailto:mail@example.com">mail@example.com</a> and we will look into the problem. </div>' + "</form>"

If the customer portal isn't loading, then maybe there is a + or ' missing or too much.

Regards,
Tim

It works up to 3.1.

I'm currently looking into how to do this in 3.2. It seems that there where some changes to the used template files.

does anyone know if we stopped using the cloud version we would be able to do this?

Is there anyone out there working with JIRA Service Desk 3.3 that is still using the workaround mentioned by @Tim Eddelbuettel @Alex Delino ? In the past I used the same workaround for other Portal modifications but I cannot get this workaround to work since the update to version 3.3

+1, This feature is very helpful!

+1, I would like to be able to add a message on the customer portal login page to tell our Users how to login, e.g. "Please use you Windows/Intranet username and password."

This feature will be very helpful for us to obtain, please let us know when this will be available?

Thank you!!

Rather than the "roll your own" approach above, it would be extremely helpful if this was simply a customization that could be applied through the web interface.

This request does not seem unrealistic but I'm amazed that it's been 2.5 years since this was requested and nothing has happened

Please add this feature.
We really need it.

This would be extremely valuable to us.
Please do add the customisation.

are the instructions still valid? i do the following but it causes my jira to require me to re-enable the Jira Service Desk application after. I'm using Jira Service Desk 3.1.2 and Jira Core 7.1.1

1) make a copy of jira-servicedesk-3.1.2.jar and put in folder "test"
2) jar -xvf jira-servicedesk-3.1.2.jar
3) make changes to the unpacked jar
4) jar -cf jira-servicedesk-3.1.2.jar .
5) place modified jira-servicedesk-3.1.2.jar back where it's supposed to be
6) restart the jira service in CentOS.
7) log into Jira
8) Administration --> Applications --> it will show Jira Service Desk as uninstalled --> Install

This would be very helpful for our organisation as well, and it would probably help our customers less sceptical of registering if we could add a logo and some text etc.

would be very useful to modify the text or even to ability to translate

+1
This would be very helpful for us too !

Our users are confused by the login page also. Even adding the ability to change the title so we can add our name would be helpful. Agreed on the easier way front - manually editing files from a new jar after each update isn't too sustainable...

Last week we rollout a new JIRA Service Desk project to all employees (~9000) and some customers from other companies.
Due to different user sources (not all are in our active directory) and to keep a standardized username format we need to communicate how to login and so one of my colleagues search for a way to do this. Because we see that people doesn't read the docs.

Edit the cv.login.signup.not.public i18n text was not an option because the text should only visible on this customer portal login page and not on other service desks.

We use JIRA Service Desk 1.2.7.

Here is our workaround, maybe someone needs this to.

• Extract the jira-servicedesk-1.2.7.jar
• Open the following file with your preferred editor

  /servicedesk/customer/feature/login/loginform/cv-login-form.soy

• We want our description text under the Keep me logged in checkbox.

  ....
  
      {if $login.canReset == true}
          <div class="forgot-password">
              <a class="js-forgot-password" href="#">{getText('cv.login.forgotten.password')}</a>
          </div>
      {/if}
  
  /** Custom code comes here */
  
  	<div id="support-login-message" style="display:none; width:720px; margin-top:10px;">
      <h3>How to login?</h3>
      <p>The username for all employees is composed as follows:</p>
      <strong>Username:</strong> uStaffNumber (e.g. <strong>u</strong>123456)<br>
      <strong>Password:</strong> Active Directory Password <br>
  
      <h4>Additional password information</h4>
      Here comes some additional content. <br>
  
      <h4>Still problems with login?</h4>
      <p>Write an email to: <a href="mailto:mail@example.com">mail@example.com</a> and we will look into the problem.
      </div>    
  
      <script>
      {literal}
      jQuery(document).ready(function() {
          var payload = jQuery('#jsonPayload');
          if(payload.length === 1) {
          var payload_obj = jQuery.parseJSON(payload.text())
          if(payload_obj && payload_obj.branding && payload_obj.branding.id && payload_obj.branding.id == 15) {
          /** 15 is the customer portal id where we need the text. */
          jQuery('#support-login-message').show();
          }
          }
      });
      {/literal}
      </script>
  
  /** Custom code ends here */
  
  </form>
  {/template}
  

• Save the customisation an repack all files to jira-servicedesk-1.2.7.jar and try it on your test instance.

Here is an example:

Still awaiting an easier way

Regards,
Tim

Yes, i want to only change the description text.

From JSD-391, re custom signup text with URL:

Jira allows you to put a url in the translation for login.requestaccount, but service desk only seems to take text. Could the cv.login.signup.not.public translation field used on the service desk login screen be improved to allow html so a link to where to sign-up could be included?

Thanks for this feature request!

Is it just the description that you are looking to customise on the login page?

I don't know, I'm using:
https://marketplace.atlassian.com/plugins/com.atlassian.translations.jira.inproduct

Which looks like it is not available for OnDemand. There may be another / other ways to do translations, I didn't look into it too much, just found that solution that seemed to work.

Clyde - is it possible to change these values in an OnDemand instance? I clicked through the administration section, but could not find anywhere to update properties/bundles.

You can change that message by changing the translation value for that key - cv.login.signup.not.public

I am evaluating Service Desk via OnDemand, and this is my biggest hangup so far.

Even something simple like being able to enter the appropriate text/email to contact would help.

Customers have no idea who "JIRA administrators" are.