Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-301

Ability to view JIRA tickets Assigned to me but not original reported in Service Desk

XMLWordPrintable

    • 2

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Prathiksha M S
      Jira Service Management Cloud team

      I want my customers to use Service Desk only to manage their Tickets, however, if a ticket is assigned to them and they were not the original Reporter, they do not see the tickets to Service Desk. This means that they cannot use Service Desk but must use either Customer Portal or full JIRA to respond to these tickets. This can get confusing as the user experience is significantly different, all the way down to the attribute labels.

      It would be very helpful if Service Desk interface had the ability to show Tickets that the current user is either the "Requestor" or "Assigned to" that way they only have to use a single view of JIRA.

              Unassigned Unassigned
              jeff.kozloff Jeff Kozloff
              Votes:
              8 Vote for this issue
              Watchers:
              8 Start watching this issue

                Created:
                Updated:
                Resolved: