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  1. Jira Service Management Cloud
  2. JSDCLOUD-283

Single Customer Portal, multiple Service Desk back ends

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    • Icon: Suggestion Suggestion
    • Resolution: Duplicate
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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      I would be great if Service Desk worked a little bit more like JIRA Agile Boards, allowing to mix-and-match multiple projects in the back end, but a single customer portal entry point.

      We have a scenario where we want IT, Software, and other groups to have their own Service Desk back end, queues and projects, but would still like to offer a single customer portal front end to our users.

      This would reduce the confusion on our users ( who can pick all their issue types from a single interface). As well as our agents, with each department working in their own backend with potentially separate SLA, queues, and other settings.

            [JSDCLOUD-283] Single Customer Portal, multiple Service Desk back ends

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3443931 ] New: JAC Suggestion Workflow 3 [ 3697087 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2319904 ] New: JAC Suggestion Workflow [ 3443931 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050879 ] New: JSD Suggestion Workflow - TEMP [ 2319904 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2045906 ] New: JSD Suggestion Workflow [ 2050879 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1874609 ] New: JSD Suggestion Workflow - TEMP [ 2045906 ]
            jonah (Inactive) made changes -
            Description Original: I would be great if Service Desk worked a little bit more like JIRA Agile Boards, allowing to mix-and-match multiple projects in the back end, but a single customer portal entry point.

            We have a scenario where we want IT, Software, and other groups to have their own Service Desk back end, queues and projects, but would still like to offer a single customer portal front end to our users.

            This would reduce the confusion on our users ( who can pick all their issue types from a single interface). As well as our agents, with each department working in their own backend with potentially separate SLA, queues, and other settings.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-283].
              {panel}

            I would be great if Service Desk worked a little bit more like JIRA Agile Boards, allowing to mix-and-match multiple projects in the back end, but a single customer portal entry point.

            We have a scenario where we want IT, Software, and other groups to have their own Service Desk back end, queues and projects, but would still like to offer a single customer portal front end to our users.

            This would reduce the confusion on our users ( who can pick all their issue types from a single interface). As well as our agents, with each department working in their own backend with potentially separate SLA, queues, and other settings.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-283 [ JSDSERVER-283 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 620945 ] New: JSD Suggestion Workflow [ 1280581 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]
            annasris (Inactive) made changes -
            Remote Link Original: This issue links to "Page (Extranet)" [ 85661 ] New: This issue links to "Page (Extranet)" [ 85661 ]

              Unassigned Unassigned
              e887a69c641b Olivier Ozoux
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                Created:
                Updated:
                Resolved: