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  1. Jira Service Management Cloud
  2. JSDCLOUD-257

See all the tickets created by the user under "My Requests", independently of the project

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    • Icon: Suggestion Suggestion
    • Resolution: Fixed
    • None

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Current behaviour

      Currently when you log into JIRA in the Service Desk section you will have a "My Requests" option in the header. If you click there, you will only see the issues created by you in that specific Service Desk project. If your issue is moved from one project to another for example, you will no longer see the issue there. For many customers it is very important to have the issue raised via Service Desk and then move the issue to the appropriate project to develop/fix/implement it properly, but the customer is no longer able to see the issue and keep track of it.

      Expected behaviour

      We want the "My Requests" filter to show all of of the issues raised by the customer, independently of the project.

            [JSDCLOUD-257] See all the tickets created by the user under "My Requests", independently of the project

            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442797 ] New: JAC Suggestion Workflow 3 [ 3694642 ]
            Status Original: RESOLVED [ 5 ] New: Closed [ 6 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2318540 ] New: JAC Suggestion Workflow [ 3442797 ]
            Status Original: Closed [ 6 ] New: Resolved [ 5 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050625 ] New: JSD Suggestion Workflow - TEMP [ 2318540 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047115 ] New: JSD Suggestion Workflow [ 2050625 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1872446 ] New: JSD Suggestion Workflow - TEMP [ 2047115 ]
            jonah (Inactive) made changes -
            Description Original: h3. Current behaviour

            Currently when you log into JIRA in the Service Desk section you will have a "My Requests" option in the header. If you click there, you will only see the issues created by you in that specific Service Desk project. If your issue is moved from one project to another for example, you will no longer see the issue there. For many customers it is very important to have the issue raised via Service Desk and then move the issue to the appropriate project to develop/fix/implement it properly, but the customer is no longer able to see the issue and keep track of it.

            h3. Expected behaviour

            We want the "My Requests" filter to show all of of the issues raised by the customer, independently of the project.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-257].
              {panel}

            h3. Current behaviour

            Currently when you log into JIRA in the Service Desk section you will have a "My Requests" option in the header. If you click there, you will only see the issues created by you in that specific Service Desk project. If your issue is moved from one project to another for example, you will no longer see the issue there. For many customers it is very important to have the issue raised via Service Desk and then move the issue to the appropriate project to develop/fix/implement it properly, but the customer is no longer able to see the issue and keep track of it.

            h3. Expected behaviour

            We want the "My Requests" filter to show all of of the issues raised by the customer, independently of the project.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-257 [ JSDSERVER-257 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]

            fabrizio galletti added a comment -

            is this issue really closed?

            fabrizio galletti added a comment - is this issue really closed?
            Owen made changes -
            Workflow Original: TTT: Simple Issue Tracking Workflow [ 619781 ] New: JSD Suggestion Workflow [ 1279749 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

              Unassigned Unassigned
              pschaff Pietro Schaff (Inactive)
              Votes:
              21 Vote for this issue
              Watchers:
              21 Start watching this issue

                Created:
                Updated:
                Resolved: