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  1. Jira Service Management Cloud
  2. JSDCLOUD-2488

Option to remove the Search Bar in the Service Desk portals overview.

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Update as of 11/Mar/2025

      Hi Everyone! Just wanted to update here that we launched this capability in December 2024 for Premium and Enterprise Tenants on JSM.

      It is now possible both reorder and hide the various sections of the Help Center home page, including the Top Banner that contains the Search Bar. Admins who would like to not have the Search Bar shown to their users can use this capability to have it removed from the view of their users.

      Details below:

      1. Announcement & Explainer Community Post 
      2. Full Capability Walkthrough on Loom
      3. Documentation Page

      Warm Regards,
      Raafi Mohammed
      Senior Product Manager, JSM

       

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When there are multiple Service Desk projects, the Service Desk portals overview, eg. https://<instance name>/servicedesk/customer/portals, will display a Search bar.
      It is currently not possible to remove the search bar.

      search_bar.png

      Suggested Solution

      Make it possible to remove the search bar in the Service Desk portals overview

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            [JSDCLOUD-2488] Option to remove the Search Bar in the Service Desk portals overview.

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              cea8b6bddbc3 Raafi Mohammed
              dsjauwmook davy
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                Updated:
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