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  1. Jira Service Management Cloud
  2. JSDCLOUD-2488

Option to remove the Search Bar in the Service Desk portals overview.

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Update as of 11/Mar/2025

      Hi Everyone! Just wanted to update here that we launched this capability in December 2024 for Premium and Enterprise Tenants on JSM.

      It is now possible both reorder and hide the various sections of the Help Center home page, including the Top Banner that contains the Search Bar. Admins who would like to not have the Search Bar shown to their users can use this capability to have it removed from the view of their users.

      Details below:

      1. Announcement & Explainer Community Post 
      2. Full Capability Walkthrough on Loom
      3. Documentation Page

      Warm Regards,
      Raafi Mohammed
      Senior Product Manager, JSM

       

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When there are multiple Service Desk projects, the Service Desk portals overview, eg. https://<instance name>/servicedesk/customer/portals, will display a Search bar.
      It is currently not possible to remove the search bar.

      search_bar.png

      Suggested Solution

      Make it possible to remove the search bar in the Service Desk portals overview

        1. image-2024-03-29-14-59-21-743.png
          67 kB
          Vivek Kumar
        2. search_bar.png
          18 kB
          davy

            [JSDCLOUD-2488] Option to remove the Search Bar in the Service Desk portals overview.

            SET Analytics Bot made changes -
            UIS Original: 556 New: 539

            Andrew B added a comment -

            Yes jason.clark2 it's poor isn't it.
            You watch - won't be long and there will be a rebadging of the plans/levels and you can guess what will happen the standard plan....

            Andrew B added a comment - Yes jason.clark2 it's poor isn't it. You watch - won't be long and there will be a rebadging of the plans/levels and you can guess what will happen the standard plan....

            Jason Clark added a comment -

            So to fix, what is potentially a security issue, we need to fork out another $30 per user?

            Jason Clark added a comment - So to fix, what is potentially a security issue, we need to fork out another $30 per user?

            Yatish Madhav added a comment -

            Thanks cea8b6bddbc3 - that is great. I didn't realised with the customization that that banner could be hidden ... would be nice if we could just hide the search box. But I guess I can add an empty rich content in it's place.

            Thanks again to you and Atlassian!

            Yatish Madhav added a comment - Thanks cea8b6bddbc3 - that is great. I didn't realised with the customization that that banner could be hidden ... would be nice if we could just hide the search box. But I guess I can add an empty rich content in it's place. Thanks again to you and Atlassian!
            Raafi Mohammed made changes -
            Assignee Original: Sushant Koshy [ d0d1ba410583 ] New: Raafi Mohammed [ cea8b6bddbc3 ]
            Raafi Mohammed made changes -
            Resolution New: Done [ 17 ]
            Status Original: Reviewing [ 11773 ] New: Closed [ 6 ]
            Raafi Mohammed made changes -
            Description Original: {panel:title=Update as of 12/Jul/2021}
            {panel:title=Update as of 12/Jul/2021}
            {panel}
            Hello everyone,

            Thank you for sharing your feedback. We evaluated this ticket and understand that this is something we need to improve on. While this is not part of our short term roadmap, we are exploring ways to provide this capability. We will keep you posted on this.

            Regards,
            Sushant Koshy, Product Manager, Jira Service Management
            {panel}
            {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for {*}JIRA Service Desk Cloud{*}. Using {*}JIRA Service Desk Server{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-2488].
            {panel}
            h3. Problem Definition

            When there are multiple Service Desk projects, the Service Desk portals overview, eg. https://&lt;instance name>/servicedesk/customer/portals, will display a {*}Search bar{*}.
            It is currently not possible to remove the search bar.

            [^search_bar.png]
            h3. Suggested Solution

            Make it possible to remove the search bar in the Service Desk portals overview             		New: {panel:title=Update as of 11/Mar/2025}
            Hi Everyone! Just wanted to update here that we launched this capability in December 2024 for Premium and Enterprise Tenants on JSM.

            It is now possible both reorder and hide the various sections of the Help Center home page, including the Top Banner that contains the Search Bar. Admins who would like to not have the Search Bar shown to their users can use this capability to have it removed from the view of their users.

            Details below:
             # [Announcement & Explainer Community Post|https://community.atlassian.com/forums/Jira-Service-Management-articles/NEW-capabilities-to-help-you-customize-your-Help-Centers/ba-p/2892094] 
             # [Full Capability Walkthrough on Loom|https://www.loom.com/share/694ede90df5f4174a111614ca63aa59e?sid=c027f3f1-5a44-45d4-a878-93b04ef9c46e]
             # [Documentation Page|https://support.atlassian.com/jira-service-management-cloud/docs/edit-the-home-page-layout-in-your-help-center]

            Warm Regards,
            [Raafi Mohammed|https://www.linkedin.com/in/mdraafi]
            Senior Product Manager, JSM
            {panel}
            {panel}
            {panel:bgColor=#e7f4fa}
             {panel}
            *NOTE:* This suggestion is for {*}JIRA Service Desk Cloud{*}. Using {*}JIRA Service Desk Server{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-2488].
            {panel}
            h3. Problem Definition

            When there are multiple Service Desk projects, the Service Desk portals overview, eg. https://&lt;instance name>/servicedesk/customer/portals, will display a {*}Search bar{*}.
            It is currently not possible to remove the search bar.

            [^search_bar.png]
            h3. Suggested Solution

            Make it possible to remove the search bar in the Service Desk portals overview

            Pinned by Raafi Mohammed

            Raafi Mohammed added a comment -

            Update:

            Hi Everyone! Just wanted to update here that we launched this capability in December 2024 for Premium and Enterprise Tenants on JSM.

            It is now possible both reorder and hide the various sections of the Help Center home page, including the Top Banner that contains the Search Bar. Admins who would like to not have the Search Bar shown to their users can use this capability to have it removed from the view of their users.

            Details below:

            1. Announcement & Explainer Community Post 
            2. Full Capability Walkthrough on Loom
            3. Documentation Page

            Warm Regards,
            Raafi Mohammed
            Senior Product Manager, JSM

            Raafi Mohammed added a comment - Update: Hi Everyone! Just wanted to update here that we launched this capability in December 2024 for Premium and Enterprise Tenants on JSM. It is now possible both reorder and hide the various sections of the Help Center home page, including the Top Banner that contains the Search Bar. Admins who would like to not have the Search Bar shown to their users can use this capability to have it removed from the view of their users. Details below: Announcement & Explainer Community Post   Full Capability Walkthrough on Loom Documentation Page Warm Regards, Raafi Mohammed Senior Product Manager, JSM
            SET Analytics Bot made changes -
            UIS Original: 536 New: 556
            SET Analytics Bot made changes -
            UIS Original: 520 New: 536

              cea8b6bddbc3 Raafi Mohammed
              dsjauwmook davy
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                Created:
                Updated:
                Resolved: