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  1. Jira Service Management Cloud
  2. JSDCLOUD-2204

Graceful exception handling for users who are not added to request participants via email

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      There are a couple reasons that users are not added to Request Participants from email:

      1. They are in the 'to' or 'bcc' lines
      2. They are not registered as a user on the system

      Right now, I believe the exception is logged, but there is no notification for either the reporter or the failed cc-user. There should be an option to notify these users what to do.

            [JSDCLOUD-2204] Graceful exception handling for users who are not added to request participants via email

            Matthew Hunter made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Not Being Considered [ 11776 ] New: Closed [ 6 ]
            Matthew Hunter made changes -
            Labels Original: IWT Notifications sdt New: IWT Notifications sdt timeout-suggestion-bulk-close
            BK Paton made changes -
            Labels Original: Notifications sdt New: IWT Notifications sdt
            BK Paton made changes -
            Assignee New: BK Paton [ 7ad1551c39c0 ]
            BK Paton made changes -
            Status Original: Gathering Interest [ 11772 ] New: Not Being Considered [ 11776 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442752 ] New: JAC Suggestion Workflow 3 [ 3694627 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2318213 ] New: JAC Suggestion Workflow [ 3442752 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2050382 ] New: JSD Suggestion Workflow - TEMP [ 2318213 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046458 ] New: JSD Suggestion Workflow [ 2050382 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1872770 ] New: JSD Suggestion Workflow - TEMP [ 2046458 ]

              7ad1551c39c0 BK Paton
              jlargman Jeremy Largman
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              2 Vote for this issue
              Watchers:
              6 Start watching this issue

                Created:
                Updated:
                Resolved: