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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We would involv the Customer into the workflow to set activ a status (e.g. to order, to accept something)
      also it would be nice if a customer has to fill a custom field based on a status.

          Form Name

            [JSDCLOUD-2195] Involve Customer to set active an Status

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              Unassigned Unassigned
              d98410fc8d3a Björn Röttger
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