• Type: Suggestion
• Resolution: Unresolved
• Component/s: Customer Portal - Help Center
• Labels:

  • Advance-Portal-Branding
  • IWT
  • affects-server
  • branding
  • cs
  • sdt

[JSDCLOUD-2170] Help Center - Body Customization

Collapse comment: Sushant Koshy added a comment - 11/Jul/2022 7:12 AM

Sushant Koshy added a comment - 11/Jul/2022 7:12 AM

Hello everyone, my name is Sushant and I am a Product Manager in the Jira Service Management team, working towards improving the Help Center experience.

Your feedback on this ticket has been really helpful and we are continuing to work towards making the Help Center more customizable.

We recently released a capability that allows you to add links to external resources.
For example, you could add the link to a video on how to set up your VPN or link out to a document about your leave policy. Or you could share a Slack channel that would guide your customers or employees to the right service team. Or if your HR team may be using a different tool to receive requests, you could add a link to such request forms that live in a different request management system.

You can read more about this here - https://support.atlassian.com/jira-service-management-cloud/docs/add-links-to-external-resources-in-your-portal/

I would love to speak with you and get your feedback on this new capability. If this sounds good, please reach out to me at skoshy@atlassian.com . This will help us improve this capability even further and will help inform our near-term roadmap.

Expand comment: Sushant Koshy added a comment - 11/Jul/2022 7:12 AM

Sushant Koshy added a comment - 11/Jul/2022 7:12 AM Hello everyone, my name is Sushant and I am a Product Manager in the Jira Service Management team, working towards improving the Help Center experience. Your feedback on this ticket has been really helpful and we are continuing to work towards making the Help Center more customizable. We recently released a capability that allows you to add links to external resources. For example, you could add the link to a video on how to set up your VPN or link out to a document about your leave policy. Or you could share a Slack channel that would guide your customers or employees to the right service team. Or if your HR team may be using a different tool to receive requests, you could add a link to such request forms that live in a different request management system. You can read more about this here - https://support.atlassian.com/jira-service-management-cloud/docs/add-links-to-external-resources-in-your-portal/ I would love to speak with you and get your feedback on this new capability. If this sounds good, please reach out to me at skoshy@atlassian.com . This will help us improve this capability even further and will help inform our near-term roadmap.

Collapse comment: fdo_orchestranetworks added a comment - 21/Feb/2017 10:22 AM

fdo_orchestranetworks added a comment - 21/Feb/2017 10:22 AM

The current customer portal (JSD 3.3.0) customizations that are available are not sufficient to build a "real" support customer portal.

We should be allowed to insert specific support content : information, download links, complementary to the knowledge base search and ticket creation features.

Regards,

Expand comment: fdo_orchestranetworks added a comment - 21/Feb/2017 10:22 AM

fdo_orchestranetworks added a comment - 21/Feb/2017 10:22 AM The current customer portal (JSD 3.3.0) customizations that are available are not sufficient to build a "real" support customer portal. We should be allowed to insert specific support content : information, download links, complementary to the knowledge base search and ticket creation features. Regards,