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  1. Jira Service Management Cloud
  2. JSDCLOUD-2169

Help Center - Footer Customization

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Key requirements:
      1) branding: change colors & logo
      2) adding additional info:

      • contact details,
      • links to other resources
      • links to my social network

      3) Footer size

            [JSDCLOUD-2169] Help Center - Footer Customization

            Anupkumar Rathod added a comment -

            We are looking to implement our own branding for our JSM customer portal. Despite opting for the Premium license, we have noticed that the option to remove the "Powered by Jira Service Management" branding is not feasible.

            This is a critical requirement for our branding and user experience strategy. We kindly request your support in enabling this functionality or providing guidance on alternative solutions.

            Anupkumar Rathod added a comment - We are looking to implement our own branding for our JSM customer portal. Despite opting for the Premium license, we have noticed that the option to remove the "Powered by Jira Service Management" branding is not feasible. This is a critical requirement for our branding and user experience strategy. We kindly request your support in enabling this functionality or providing guidance on alternative solutions.

            Chris Whittle added a comment -

            +1

            Chris Whittle added a comment - +1

            Marta added a comment -

            +1

            Marta added a comment - +1

            Christopher Klock added a comment -

            I'm guessing by the fact that we are 9 years after the initial request that this will not be happening anytime soon.

            Christopher Klock added a comment - I'm guessing by the fact that we are 9 years after the initial request that this will not be happening anytime soon.

            Alexis Valachis added a comment -

            +1

            Alexis Valachis added a comment - +1

            Diana C added a comment -

            +1 to this.

            The Help Center footer should also support custom or standard HTML so we can provide standardized disclosures or details for users in KB page footers.

            Diana C added a comment - +1 to this. The Help Center footer should also support custom or standard HTML so we can provide standardized disclosures or details for users in KB page footers.

            Thorsten Trägenap added a comment -

            unbelievable. Who likes to be instrumentalized as marketing slave...

            Thorsten Trägenap added a comment - unbelievable. Who likes to be instrumentalized as marketing slave...

            Hsiang added a comment -

            +1 Needed

            Hsiang added a comment - +1 Needed

            Rene Prochnow added a comment -

            Hi,

            This appears to be quite a gap given organisations need to be able to refer to their Privacy Policies, Privacy Collection Notices, T&Cs and similar which are usually found in footer / reference areas. This appears to be a very basic functionality that helps addressing compliance requirements that should be available out of the box.

            Would be good to get a solution to help addressing such requirements.

            Thanks

            Rene Prochnow added a comment - Hi, This appears to be quite a gap given organisations need to be able to refer to their Privacy Policies, Privacy Collection Notices, T&Cs and similar which are usually found in footer / reference areas. This appears to be a very basic functionality that helps addressing compliance requirements that should be available out of the box. Would be good to get a solution to help addressing such requirements. Thanks

            Maik Gnyza added a comment -

            +1 

             
             
             

            Maik Gnyza added a comment - +1       

              d0d1ba410583 Sushant Koshy
              jhuynh Joseph Huynh (Inactive)
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              112 Start watching this issue

                Created:
                Updated: