Issue Summary

Keyboard and Voice Control users cannot scroll any JSM page on initial load or after a page refresh.

Steps to Reproduce

1. Open the JSM cloud homepage.
2. Select any space from the side navigation. 
3. Navigate to and activate "Queues" button > activate "All open" link. 
4. Do not click anywhere on the page with a mouse.
5. Attempt to scroll using the Arrow keys, Spacebar; or enable "Voice Control" and issue the voice command "Scroll down" or "Scroll up".
6. Observe that the page does not scroll.

Screen Recording

Screen Recording 2026-10-07 at 1.48.51 PM.mov

Actual Results

When users press the Arrow keys or Spacebar, or issue the voice commands "Scroll Down" or "Scroll Up" while navigating to the JSM Queues page after the initial load or a page refresh, the page does not scroll. Users must click within the content area or press Tab to move focus to a focusable element within the view before the browser recognizes the Arrow keys, Spacebar, or scroll commands.

As a result, users who rely on keyboard and speech input may have difficulty accessing the page after the initial load or a page refresh.

Expected Results

Ensure that all interactive elements must be fully operable for all users, including those relying on keyboard, voice control and other assistive technologies.

In this scenario, when users press Arrow keys, Spacebar; or issue the voice commands "Scroll Down" or "Scroll Up" on initial load or page refresh, the page should scroll smoothly and display content in a continuous sequence without having to click the cursor in the content or press Tab to find a focusable element inside the view.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available.

Environment

MacBook Pro (16-inch, 2023)
macOs - Sequoia 15.7.9
Chrome - Version 154.0.8037.58 (Official Build) (arm64)
Safari- Version 27.0 (20625.1.29.18.28)
Voice control - Version Latest