When using a non-default Services Assets Field for Change Requests, the edit work item calendar view does not display conflicts as expected.

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    • Severity 3 - Minor

      Issue Summary

      When using a non-default Services Assets Field for Change Requests, the edit work item calendar view does not display conflicts as expected. When using the default the Affected Service view the conflicts are shown correctly. But when using a different custom Assets field, the conflicts do not display on the Conflicts tab of the expanded work item view.

      When loading the work item outside of the calendar view (from the Queues interface for example) the conflicts display as expected.

      Steps to Reproduce

      1. Update a Space to use a custom assets field for Operations Change Management within Space Settings > Operations > Change Management > Assets.
      2. Create two changes on the same Asset object that will conflict.
      3. Navigate to the Operations Change Calendar.
      4. Select one of the Changes and open the expanded item view
      5. Choose the Conflicts tab. Notice the conflicts are not displayed
      6. Open the same item from the Queues interface and choose the Conflicts tab Notice the conflicts are displayed
      7. Perform the same steps with the default Affected Services field Notice these conflicts are displayed no matter what

      Expected Results

      The non default Assets field objects should display conflicts in the Calendar view the same as the Affected Services default field and the same as when viewing the change request from other interfaces.

      Actual Results

      The Conflicts do not display on the Conflicts tab.

      Workaround

      Open the change request from the queues interface rather than from the Change Calendar screen.

              Assignee:
              Unassigned
              Reporter:
              Andy Rusnak
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                Created:
                Updated: