Resolution plan step stuck at IN_PROGRESS due to race condition between COMMENTED event and Resume action

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    • 1
    • Severity 3 - Minor
    • 3

      Issue Summary

      When a user posts a comment and clicks Resume within a few seconds, a race condition causes a resolution plan step to be displayed as "executing" (infinite spinner) even though the conversation has completed.

      Steps to Reproduce

      1. Start a resolution plan on a JSM ticket
      2. While a step is in a handoff/failed state waiting for human action, post a comment with the requested information
      3. Click Resume within ~4 seconds of the comment
      4. Observe step remains stuck at IN_PROGRESS with an infinite spinner

      Expected Results

      Step should reach COMPLETED and spinner should stop.

      Actual Results

      Step is stuck at IN_PROGRESS in the UI.

      Workaround

      Currently there is no known workaround for this behaviour. A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              Bhavin Rathod
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: