Issue Summary

When a customer receives the native "Request resolved" email containing the satisfaction survey and clicks on a star rating (e.g., 4th star), the web browser opens the feedback portal URL containing the expected parameters (e.g., .../feedback?token=TOKEN&rating=4).

However, the Portal UI fails to render or pre-select the clicked rating. The page renders with 5 empty stars and displays the message "Please give us a rating above", requiring the user to manually click the rating again.

Steps to Reproduce

Resolve a request where native CSAT collection is enabled.

Open the native resolution email sent to the reporter.

Click on any star rating (e.g., 4 stars).

Observe the redirected portal page: the URL contains &rating=4, but the UI shows all stars unselected.

Expected Results

The pre selected stars on email to be selected on the UI

Actual Results

The Stars are all unselected

Workaround

There is no workaround. It is needed to select the stars again in the UI.