Issue Summary

Playbook visibility conditions using Assets/CMDB object fields (cmdb-object-cftype) only match the first selected object when multiple objects are selected

Steps to Reproduce

1. Create an Assets/CMDB object field (e.g. "Software Application") on a JSM request type
2. Create 3 separate Playbooks, each with a JQL visibility condition targeting a specific asset ARI:
   • Playbook A: "Software Application" = "ari:cloud:cmdb::object/ {workspaceId}/27092"
   • Playbook B: "Software Application" = "ari:cloud:cmdb::object/{workspaceId}
     /3468"

• • Playbook C: "Software Application" = "ari:cloud:cmdb::object/ {workspaceId}/XXXX"

1. Create a JSM request and select all 3 assets in the field
2. Open the Playbooks panel

Expected Results

All 3 Playbooks appear simultaneously — one per matched condition.

Actual Results

Only 1 Playbook appears. The others remain hidden despite their corresponding asset values being selected.

Workaround

Use a Jira Automation rule to copy the selected Assets object value into a parallel native multiselect field. Use that field in playbook conditions instead.
Additional Notes

• Native Jira multiselect fields (multiselect type) work correctly with this pattern — confirms the issue is specific to cmdb-object-cftype
• REST API field schema confirms cmdb-object-cftype stores values as ARI strings in an array
• JQL = operator on Assets fields appears to only evaluate the first ARI value in the array, not all selected values
• First customer report — no existing JAC found
• Related support case: PCS-3830782 (CoAction Specialty, JSM Premium)