Assets custom fields with dependent field fail to refresh on value change in parent field.

XMLWordPrintable

    • 4
    • Minor
    • 74
    • Warranty

      Issue Summary

      In Jira Create Screen, Dependent Assets custom fields are not refreshing dynamically after the parent field value is changed.The dependent field continues to show objects related to the previous selection.

      This only occurs from Jira Create screen, from Customer Portal it works fine.

      Steps to Reproduce

      • Configure two Assets custom fields: "Field A" (Parent) and "Field B" (Dependent).
      • Set the AQL for "Field B" to filter based on the value of "Field A" using placeholders like ${customfield_ID.label}{}.
      • Open a Jira Create screen.
      • Select a value in "Field A".
      • Observe the options in "Field B". (Shows correctly)
      • Change the value in "Field A" and check "Field B" again. It still shows value filtered based on value selected in step 4.

      Expected Results

      "Field B" should refresh its options to match the new selection in "Field A". The dependent field should automatically clear its value and re-evaluate its AQL filter whenever the parent field is modified.

      Actual Results

      "Field B" does not refresh and retains the objects from the initial selection. The dependent field still displays options based on the previously selected parent value or fails to re-evaluate the Filter Work Item Scope AQL.

      Workaround

      • Close the Create Screen dialog and select the correct fields again (Not ideal , as the previously selected fields, texts will not preserver).
      • Use Customer Portal to create ticket which do not have this behavior.

              Assignee:
              Puneet Dhabria
              Reporter:
              Arvind Kishore
              Votes:
              7 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: