Issue Summary

In Jira Service Management, the work category navigation items in the left sidebar (Service requests, Incidents, Problems, Changes, Post-incident reviews) change order inconsistently. The order appears to shuffle whenever the user clicks on Queues. This behavior is reproducible on test sites as well.

Steps to Reproduce

1. Navigate to a JSM project that has multiple work categories enabled (e.g., Service requests, Incidents, Problems, Changes, Post-incident reviews).

1. Observe the order of the work category nav items in the left sidebar.

1. Click on Queues in the left sidebar.

1. Observe the order of the work category nav items again.

Expected Results

The work category navigation items in the JSM left sidebar should maintain a consistent, fixed order regardless of user interactions such as clicking on Queues.

Actual Results

The work category navigation items in the JSM left sidebar shuffle/reorder inconsistently after clicking on Queues. The order does not remain stable across interactions 

Reference images are attached for visual confirmation of the inconsistent ordering behaviour. 

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available