Current State:

When creating ticket (FORMS attached to request form) with incorrect syntax or the structure not in expected format as per the API document : POSTCreate customer request , request fails with generic error:

Invalid form format. Refer to the REST API documentation and try again. 

But there isn't clear information about which field data has incorrect format or data that needs to be changed.

This is not a user friendly error message and we need to check every data sent in API request to verify the structure.

Proposed Future State:

Provide a clear error message indicating which field or request data that has incorrect data format so this can be corrected.