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Type:
Bug
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Resolution: Unresolved
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Priority:
High
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Component/s: Customer Portal - Requests
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None
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1
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Severity 2 - Major
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1
Issue Summary
A paragraph field in JSM Portal shows slow rendering and resizing behaviour when a table is used as the default value. The issue has been occurring for the past 2 to 3 months and appears to affect multiple users, especially in Firefox and (Chrome Version 150.0.7871.115)
Steps to Reproduce
- Step 1: Create a custom paragraph field
- Step 2: Add the value as shown in the video below
- Step 3: Add the field to the request form
- Step 4: Open the request type in the portal
Expected Results
Fields are being filled without any latency.
Actual Results
Latency starts building up and growing into a point to block request creation and slowly adjust the paragraph field as show in the attached video.
Workaround
Currently, there is no known workaround for the Firefox browser. Kindly use Chrome with latest version