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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Operations - Routing Rules & Escalation Policies
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None
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1
Issue Summary
Under the 'Repeat the escalation' option on an escalation the description is as follows:
"If an alert isn’t acknowledged, it will trigger the escalation rules again after a set duration. You can choose how many times the escalation repeats and whether to automatically close or reopen the alert after repeating."
However, the escalation has options to notify if the alert hasn't been closed, so the description is inaccurate.
Steps to Reproduce
- Check the summary on the escalation repeat option
Expected Results
It should show an accurate description.
Actual Results
The description is inaccurate.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available