Issue Summary

When someone calls a Twilio incoming call number, the system can fail to route the caller to the current on-call user.

Steps to Reproduce

Unclear how to reproduce.

Expected Results

All calls should route to the on-call user.

Actual Results

The system fails to get the current on-call user and the message below appears in the alert's activity logs:

"an application error has occurred while connecting the caller, ending call". 

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available