Problem

After migrating from OpsGenie to JSM Operations, the Jira Cloud mobile app (Android & iOS) does not display the on-call user's phone number or provide "Call" / "Send email" action buttons when tapping on an on-call user in the schedule view.

In the OpsGenie mobile app, tapping an on-call user showed:

• Account name
• Email
• Phone number(s)
• Timezone
• Teams
• "Call" and "Send email" action buttons

In the Jira Cloud mobile app, tapping an on-call user shows:

• Name
• Email
• From/To dates
• Rotation name
• Timezone
• Override option

Missing: Phone number, "Call" button, "Send email" button.
This was a critical incident response feature, during an incident, responders could directly call the on-call person without looking up their number separately.
Note: JSDCLOUD-14056 was resolved as Fixed for the web interface (component: Operations - On-call Schedules), but the mobile app was not updated with this parity.

Suggested Solution

• Display the on-call user's phone number(s) in the mobile app's on-call user detail card/bottom sheet
• Add "Call" and "Send email" action buttons (matching the former OpsGenie mobile app behavior)

Why This Is Important

• During a major incident, every second counts. Being able to directly call the on-call person from the mobile app without switching apps or looking up numbers is critical.
• This was a core OpsGenie mobile feature. Customers who migrated to JSM Operations expect the same capability in the Jira Cloud mobile app, as documented in Move to JSM Operations as a responder.
• The web interface already shows this information (JSDCLOUD-14056 fix), so the mobile app should match.

Workaround

Currently, users must either:

• Open the JSM web interface on a mobile browser to see the phone number, or
• Look up the on-call person's phone number through a separate directory/contacts app