Current State:

At the moment, the Schedule Start notification in JSM Operations only supports a fixed timing of "Just before the schedule start". There is no option for users to configure a custom lead time for this notification.

When editing the Schedule Start notification rule, the only configurable option is the notification method (email, SMS, push, voice). The timing field is hardcoded to "Just before the schedule start" and cannot be changed.

Proposed Future State:

Allow users to configure a custom time offset for Schedule Start/End notifications. For example:

• "Notify me X hours before the schedule start" (where X is user-configurable, e.g., 1 hour, 4 hours, 8 hours, 24 hours)

• Provide a dropdown or free-form field in the notification rule editor alongside the existing notification method selector

This would give on-call engineers the flexibility to tune the notification to a time when they can acknowledge the upcoming shift.

Alternative (e.g. Third Party Plugin):

No native workaround is available within JSM Operations. Possible external workarounds include:

• Exporting the on-call schedule via API to an external calendar (Google Calendar/Outlook) and setting a custom reminder there