Issue Summary

When a custom logo is uploaded for a JSM service project's portal configuration, the logo fails to load and displays a broken image icon when the portal is listed under the "Team Portals" section in the Help Center. The media file request returns an HTTP 404 Not Found error, indicating the filestore token/context does not resolve correctly in the Help Center's Team Portals view.

Steps to Reproduce

1. Navigate to a JSM project's Project Settings > Portal settings

1. Under Portal Config tab, upload a custom logo for the portal

1. Save the configuration

1. As a customer, navigate to the Help Center (e.g., <site>/servicedesk/customer/portals)

1. Search or browse to locate the portal under the "Team Portals" section

1. Observe the portal logo displays as a broken image

Expected Results

The custom logo configured for the portal should render correctly in the Team Portals section of the Help Center.

Actual Results

The custom logo shows a broken image placeholder in the Team Portals listing. Inspecting the network request in browser DevTools reveals:

Request URL: https://<site>.atlassian.net/file/<file-uuid>/image?token=<jwt>&client=<client-id> Request Method: GET Status Code: 404 Not Found

Workaround

Currently there is no known workaround for this behavior.