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Type:
Bug
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Resolution: Unresolved
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Priority:
Low
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Component/s: Customer Notifications - Issue Activity
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None
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Minor
Issue Summary
Tables with coloured cell backgrounds lose colours in rendered API output (expand=renderedBody) and JSM Customer Notification emails. The ADF source correctly contains background colour attributes, but they are stripped during conversion to HTML.
Steps to Reproduce
- Create a comment on a JSM issue with a table containing cells with background colours.
- Call GET /rest/api/3/issue/{issueIdOrKey}/comment/{commentId}?expand=renderedBody
- Observe the renderedBody: table is rendered but colours are missing
- Check the JSM Customer Notification email: table is rendered but colours are missing
Note: The raw ADF body correctly contains the "background" attribute in tableCell.attrs. The colour is lost during ADF → Wiki Markup → HTML conversion.
JSM Ticket:

Email Notification:

Expected Results
Cell background colours should be preserved in rendered HTML in notification email.
Actual Results
Colours are silently stripped: <td class='confluenceTd'> with no colour styling
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- is related to
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JRACLOUD-98521 Some emojis display shortname instead of rendering correctly in JSM Customer Notifications and renderedBody API
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- Gathering Impact
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JSDCLOUD-19072 Non-image file references display error in renderedFields/renderedBody and JSM Customer Notifications
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- Long Term Backlog
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