Current State:

It is a know behaviour that if a Language translation is added and if the translations are not reviewed and confirmed, then the Customer notification is not sent.
KB article: https://support.atlassian.com/jira/kb/fix-jsm-cloud-customer-notification-issues/

With this it is hard for the agents or admins to understand if a notification was sent to the customer.

The Customer Notification Logs does not capture a notification failure impacted due to Language Translation.

Proposed Future State:

The Customer Notification Logs should include any Customer Notification failures due to Language Translation.

Alternative (e.g. Third Party Plugin):

NA