Issue Summary

customers see raw unshimmed URLs (e.g., Confluence-redirect style links) for Knowledge Base articles when the linked Confluence space has been renamed.

Steps to Reproduce

1.In a Confluence site, create a space (e.g., with spaceKey project1) and add content/articles.

2.In your Jira Service Management project, go to Project settings > Knowledge base and link the Confluence space to your service project.

3.Verify that Confluence links in KB articles shim correctly for customers (short /wiki links and redirect links both render properly).

4.Rename the Confluence space key (e.g., from project1 to project2).

5.Log in as a portal-only customer and access the Knowledge Base articles from the customer portal.

6.Observe that Confluence-redirect style links (e.g., https://<site>.atlassian.net/wiki/spaces/project2/pages/...) are no longer shimmed correctly.

Expected Results

Confluence links in Knowledge Base articles should continue to render correctly for customers after a linked Confluence space key is renamed. The shimming logic should recognize the renamed space and rewrite links appropriately.

Actual Results

After a space key rename, it skips shimming for Confluence-redirect links. customers see raw URLs instead of properly rendered article links.

Workaround

Replace Confluence-redirect links in articles with short-form links (e.g., https://<site>.atlassian.net/wiki/x/AQAcEgE) which are shimmed independently of the space key if its manually entered URL.
No workaround for content tree article.