Ability to disable pre-validation checks for Forms when creating requests via the JSM REST API

XMLWordPrintable

      Current State

      • Currently, when creating a customer request via the '/rest/servicedeskapi/request' endpoint with a 'form.answers' payload, JSM performs strict pre-validation on the form data.
      • If the payload contains mismatched field IDs, missing required fields, or invalid entries, the API rejects the request with an HTTP 4xx HTTP error.
      • These changes are being brought to the platform as announced in this release note. 

      Proposal

      • The API should provide an option (e.g., a toggle or query parameter) to bypass pre-validation.

      Workaround

      • In the JSM Form settings, you can enable ‘Keep this form open for edits’ and ‘Ignore all field validation’. Doing so will bypass the pre-validation.
      • However, this also means the application won't validate that the required fields are filled out when the user goes to submit the form, either.

              Assignee:
              Unassigned
              Reporter:
              Jigar Solanki
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated: