Issue Summary

When accessing the Virtual agent intent the system return the following error:

Something went wrong on our end

If this keeps happening, share this information with your admin, who should contact support.

Hash xxxxx
Trace xxxxxxxxxxxxxxxx

This occurs if the intent had a "Change request type and fields" defined to a specific Request type and a "Ask for information" step with a field defined in the above request, then the Request type is deleted.

Steps to Reproduce

1. Have a specific field related to the Request type (for example a short text field)
2. Create an intent with "Change request type and fields" step to change to this Request type
3. Add an "Ask for information" step with a field defined in the above request
4. Delete the Request type

• Video replicating: bug.mov

Expected Results

It's possible to access the intent.

Actual Results

The error below occurs and it isn't possible to access the intent:

Something went wrong on our end

If this keeps happening, share this information with your admin, who should contact support.

Hash xxxxx
Trace xxxxxxxxxxxxxxxx

Workaround

Create a new intent, as it isn't possible to access the existing.