Issue Summary

When JSM uses Confluence space as Knowledge Base, the Confluence articles are suggested in JSM portal while creating requests. Once a new article is added to the Confluence space, it can take up to hours until it's available within the JSM portal.

Steps to Reproduce

1. In a JSM space, add Confluence space as Knowledge Base
2. Create an article in Confluence space
3. Open the portal, add a summary that matches the article created

Expected Results

The article is suggested in JSM portal as soon as it's created

Actual Results

There's a delay of hours to get the new article in the JSM portal

Workaround

N/A