Forms Words validation doesn't throw an error message for punctuations like (dot, comma)

XMLWordPrintable

    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • Component/s: Forms - Builder
    • None
    • 1
    • Severity 3 - Minor

      Issue Summary

      Currently, in the form field validation - "Characters" include spaces and punctuation not "Words" for the length for the field value. If a 'dot' is enter as a value for the form field, it doesn't throw an error for it as field value length validation is not met.

      Steps to Reproduce

      1. Go to forms >> click on 'Paragraph' type field say 'Para_field'.
      2. Under Validation, set "minimum 5 words" >> Save
      3. Go to Request form from the customer portal and enter "."(dot) in the 'Para_field'.

      Expected Results

      An error message is thrown to indicate the field validation isn't met.

      Actual Results

      No error message is thrown.

      However, if the field is left blank - It thrown 'field is required' message. And if a word (like 'hello') is entered, it throws an error message - "Must be more than 4 words."

      Workaround

      Use "Characters" Validation for the form field to consider punctuations like (dot, comma) as valid response.

        1. Screenshot 2026-05-26 at 11.52.59 am.png
          124 kB
          Anchal Chopra
        2. Screenshot 2026-05-27 at 3.52.44 pm.png
          84 kB
          Anchal Chopra
        3. Screenshot 2026-05-27 at 3.52.52 pm.png
          70 kB
          Anchal Chopra
        4. Screenshot 2026-05-27 at 3.52.58 pm.png
          72 kB
          Anchal Chopra

              Assignee:
              Unassigned
              Reporter:
              Anchal Chopra
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                Created:
                Updated: