Current State:

JSM Operations webhook integrations return team/responder IDs as raw UUIDs. However, team page URLs require an og- prefix for migrated teams and no prefix for natively created teams. Both types can coexist on the same instance. There is no public API field, webhook attribute, or URL redirect to determine which format applies for a given team ID.

Proposed Future State:

Any of the following would resolve this:

1. The Teams API response includes a field indicating team origin (e.g., "migrated": true)

1. A URL redirect from /jira/ops/teams/<uuid> to /jira/ops/teams/og-<uuid> for migrated teams

1. The webhook payload includes the full platform team ID (with og- prefix where applicable) instead of the raw internal team ID

Alternative (e.g. Third Party Plugin):

No known third-party workaround exists. The only option today is to attempt both URL formats and check which one resolves, which is unreliable and not scalable.