Including a Jira project issue with a parent epic in a Multi-space work board cause a stuck loading state

XMLWordPrintable

    • Type: Bug
    • Resolution: Unresolved
    • Priority: Low
    • Component/s: Board
    • None
    • Severity 3 - Minor

      Issue Summary

      On a Team Managed JSM Space on Jira Cloud, if a Multi-space work board is importing a Jira project where an issue has a populated Parent field (has an Epic) then the board will be stuck in a loading state.

      Confirmed the issue has to do with the Parent field or associated Epic since the board works fine when this is not populated.

      Steps to Reproduce

      1. Create a Team Managed Jira Kanban Space
      2. Create an issue
      3. Create an Epic and make it the parent of the issue
      4. Create a Team Managed JSM Space
      5. Configure the Multi-space work board to include the Kanban board issues
      6. Try load the Multi-space work board

      Expected Results

      The board loads.

      Actual Results

      The board is stuck in the loading state.

       From initial inspection, the following Network call is failing in our scenario and not the working scenario: https://<url>/gateway/api/townsquare/s/<id>/workspace/existsWithWorkspaceType?cloudId=<cloud_id>

      Workaround

      Currently there is no known workaround for this behavior.A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              Benjamin Woodforde
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated: