Current Situation

When Playbook steps run on JSM tickets, the execution history (who ran which step, when, and the output) is only accessible in two places:

1. The Playbook panel on the issue itself (no bulk export, and resets if the playbook is modified)

1. The Automation audit log (subject to retention limits - currently 180 days max)

Problem

For compliance, auditing, and operational review purposes, customers need to retrieve a record of which Playbook steps were executed on tickets older than 180 days. 

Use case

• A regulated organisation needs to prove which remediation steps were followed during an incident that occurred > 6 months ago.

• An IT team wants to audit SOP adherence across historical tickets for a quarterly review.

Amongst others... 

Suggested improvement

Allow playbook execution logs to be exported via CSV and/or API at any time (no time limit). 

Workaround

None.