Current State:

Opsgenie activity logs, had unique Icons for different activities on an Alert:
⚡ lightning bolt → escalation / alert action
🔔 bell → notification sent
👤 person → recipient interaction (email opened, call answered, etc.)
⚙️ gear → system event
 
However JSM does not have these Icons to differentiate these actions and makes it had to look into the logs when particularly looking for a specific activity.

Proposed Future State:

Enable icons in JSM Alert Activity logs, similar to Opsgenie Alert Activity logs.
 

Alternative (e.g. Third Party Plugin):

NA