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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Operations - Alerts
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None
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1
Current State:
Opsgenie activity logs, had unique Icons for different activities on an Alert:
β‘ lightning bolt β escalation / alert action
π bell β notification sent
π€ person β recipient interaction (email opened, call answered, etc.)
βοΈ gear β system event
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However JSM does not have these Icons to differentiate these actions and makes it had to look into the logs when particularly looking for a specific activity.
Proposed Future State:
Enable icons in JSM Alert Activity logs, similar to Opsgenie Alert Activity logs.
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Alternative (e.g. Third Party Plugin):
NA