Unable to set Resolution Mode on Rovo Service - error is received

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    • 1
    • Severity 3 - Minor
    • 1

      Issue Summary

      When using the Rovo Service feature, an error is received when trying to set the execution mode for Resolution Management.

      Execution mode change error
      Failed to change execution mode for the request type

      Steps to Reproduce

      1. User is admin on JSM space, has JSM license
      2. Project has internal KB linked with articles present
      3. Confluence is not on free edition
      4. Rovo is activated for the instance
      5. From Rovo Service, navigate to Resolution Management and set the execution mode to Supervised or Autonomous

      Expected Results

      Mode should be set

      Actual Results

      UI error is seen

      Execution mode change error
      Failed to change execution mode for the request type

      No error is seen in console logs or HAR file.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Aaishi Jain
              Reporter:
              Bhaargavi Natarajan
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: