-
Type:
Bug
-
Resolution: Fixed
-
Priority:
Low
-
Component/s: Rovo Service - Onboarding
-
None
-
1
-
Severity 3 - Minor
-
1
Issue Summary
When using the Rovo Service feature, an error is received when trying to set the execution mode for Resolution Management.
Execution mode change error
Failed to change execution mode for the request type
Steps to Reproduce
- User is admin on JSM space, has JSM license
- Project has internal KB linked with articles present
- Confluence is not on free edition
- Rovo is activated for the instance
- From Rovo Service, navigate to Resolution Management and set the execution mode to Supervised or Autonomous
Expected Results
Mode should be set
Actual Results
UI error is seen
Execution mode change error
Failed to change execution mode for the request type
No error is seen in console logs or HAR file.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available