Pause SLA until Day X

XMLWordPrintable

    • 1

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We need the ability to pause an SLA until a day or for the next 2 days (48 hours). After this time is over the SLA should run again without any actions taken from a user.
      Example:
      SLA to get in contact with customer: 4h
      Ticket is created and SLA runs to 3:45 h
      I call the customer, but he is not available for the next 2 days.
      I want to have a field (pause sla for) where I type "48 hours".
      48 hours later the SLA should run on from 3:45 h.

              Assignee:
              Unassigned
              Reporter:
              Thomas Fleischer
              Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: