Pause SLA until Day X

XMLWordPrintable

    • 1

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      We need the ability to pause an SLA until a day or for the next 2 days (48 hours). After this time is over the SLA should run again without any actions taken from a user.
      Example:
      SLA to get in contact with customer: 4h
      Ticket is created and SLA runs to 3:45 h
      I call the customer, but he is not available for the next 2 days.
      I want to have a field (pause sla for) where I type "48 hours".
      48 hours later the SLA should run on from 3:45 h.

            Assignee:
            Unassigned
            Reporter:
            Thomas Fleischer
            Votes:
            1 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: