-
Type:
Suggestion
-
Resolution: Unresolved
-
Component/s: Surveys
-
None
Issue Summary
Having the ability of creating work item based on the new JSM Surveys feature
Steps to Reproduce
- Currently JSM Surveys feature (https://community.atlassian.com/forums/JSM-News-Discussions-articles/Introducing-native-surveys-in-Jira-Service-Management-Cloud/ba-p/3208717#M641) can only register feedbacks from the end users however there is no native capability to create work items within the JSM space.
- We do not have any Automation action which can capture Survey responses created in the JSM space and can be used to execute desired actions like creating JSM work items within the project for the Agents to take relevant action.
Expected Results
It will be great to have the ability of creating work items after Surveys are submitted. If there is any automation trigger to capture Survey responses that will be the best approach to fulfil this request.
Actual Results
JSM Surveys can only register feedbacks from the end users however there is no native capability to create work items within the JSM space.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available