Having the ability of creating work item based on the new JSM Surveys feature

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Surveys
    • None

      Issue Summary

      Having the ability of creating work item based on the new JSM Surveys feature

      Steps to Reproduce

      1. Currently JSM Surveys feature (https://community.atlassian.com/forums/JSM-News-Discussions-articles/Introducing-native-surveys-in-Jira-Service-Management-Cloud/ba-p/3208717#M641) can only register feedbacks from the end users however there is no native capability to create work items within the JSM space.
      2. We do not have any Automation action which can capture Survey responses created in the JSM space and can be used to execute desired actions like creating JSM work items within the project for the Agents to take relevant action.

      Expected Results

      It will be great to have the ability of creating work items after Surveys are submitted. If there is any automation trigger to capture Survey responses that will be the best approach to fulfil this request.

      Actual Results

      JSM Surveys can only register feedbacks from the end users however there is no native capability to create work items within the JSM space.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Unassigned
              Reporter:
              Rahul Goel
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated: