Creating a CSM space does not create any default queues

XMLWordPrintable

    • Type: Bug
    • Resolution: Fixed
    • Priority: Low
    • Component/s: Queues
    • None
    • Severity 3 - Minor
    • Hide

      The issue has been fixed since 28/04/2026 04:00 UTC

      Show
      The issue has been fixed since 28/04/2026 04:00 UTC

      Issue Summary

      When creating a new CSM space the default queues for "All open", "Assigned to me" and "Unassigned issues" are not created.

      This issue only impacts CSM spaces created between 23/04/2026 03:00 UTC and 28/04/2026 04:00 UTC. 

      Steps to Reproduce

      1. Create a new CSM Space
      2. Once space is created expand the Queues nav item in the space
      3. View Queues > Queue Settings

      Expected Results

      1. The Queues space nav item should contain queues named "All open", "Assigned to me" and "Unassigned issues"
      2. The Queue Settings should also contain queues named "All open", "Assigned to me" and "Unassigned issues"

      Actual Results

      Both the Queues nav and queue settings are empty

      Workaround

      It is possible to create the equivalent "All open", "Assigned to me" and "Unassigned issues" queues manually via Queue Settings. Navigate to Queues > Queue Settings > Create queue

      The JQL for each queue is:

      All open{}

      resolution = Unresolved ORDER BY "Time to resolution" ASC 

      Assigned to me

      assignee = currentUser() AND resolution = Unresolved ORDER BY "Time to resolution" ASC 

      Unassigned issues{}

      assignee is EMPTY AND resolution = Unresolved ORDER BY "Time to resolution" ASC 

              Assignee:
              Unassigned
              Reporter:
              Stu Rowe
              Votes:
              0 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated:
                Resolved: