Current State:

For example, if an agent posts 10 comments on a ticket for the customer, the customer should be able to see all 10 comments in the portal, but they should receive only one email notification instead of 10 separate emails.

Proposed Future State:

We need an option to avoid sending email notifications for every comment and to only notify customers by email when necessary.

Can admins have more control over this? 

Alternative (e.g. Third Party Plugin):

NA