Currently, when a user attempts to submit a request on the portal without filling in a required field, the field is outlined in red and an error message appears (e.g., "This field is required"). If the user then enters a value into that field, the red outline and error message remain visible until the "Send" button is clicked again.

This behavior can be confusing for customers, as it incorrectly indicates that the field is still invalid even after they have provided the necessary information.

Suggested Improvement:
Implement dynamic/real-time validation so that the red error state is removed (or changed to a neutral/success state) as soon as the field is no longer empty. This aligns with modern web form standards and provides immediate positive feedback to the user.

Current Workaround:
The user must click the submit/send button a second time for the form to re-validate and clear the error state.