Use Jira custom field from _parsedData._customFields in Ops/Incident sync custom properties

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Operations - Sync
    • None
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      • Currently, {{_parsedData}}is an internal object in the flow. Only {{_payload{}}}, {}{{_headers{}}}, and {{_url}} are supported as dynamic variables.
      • Suggestion to make use Jira custom field from _parsedData._customFields in Ops/Incident sync custom properties

      Possible workaround :

      Workaround 1:

      Using Jira Automation, trigger on changes to the custom field and call the Create Alert REST API directly, bypassing Sync altogether. You can do this by:

      • Configuring an Automation rule with a field change trigger for custom field, and

      Workaround 2:

      Using combination of Jira Automation + Sync:

      • In Jira Automation, use Field Value Updated Trigger -> Copy the custom field value as label to the work item
      • In the Ops side, under Sync conditions -> Use Label property -> "equals" -> "<Label_value>"
      • Use to create alert for the required labels. 

      This way, you can fully control how the custom_field value is passed into the alert payload, without relying on Sync’s current limitations around _parsedData.

       

              Assignee:
              Unassigned
              Reporter:
              Rakshitha G S
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                Created:
                Updated: