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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Operations - Sync
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None
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1
- Currently, {{_parsedData}}is an internal object in the flow. Only {{_payload{}}}, {}{{_headers{}}}, and {{_url}} are supported as dynamic variables.
- Suggestion to make use Jira custom field from _parsedData._customFields in Ops/Incident sync custom properties
Possible workaround :
Workaround 1:
Using Jira Automation, trigger on changes to the custom field and call the Create Alert REST API directly, bypassing Sync altogether. You can do this by:
- Configuring an Automation rule with a field change trigger for custom field, and
- Using a Webhook action in that rule to call the Create Alert endpoint from the Jira Service Management Ops REST API: The Jira Service Management ops REST API
Workaround 2:
Using combination of Jira Automation + Sync:
- In Jira Automation, use Field Value Updated Trigger -> Copy the custom field value as label to the work item
- In the Ops side, under Sync conditions -> Use Label property -> "equals" -> "<Label_value>"
- Use to create alert for the required labels.
This way, you can fully control how the custom_field value is passed into the alert payload, without relying on Sync’s current limitations around _parsedData.