Issue Summary

The "Help Center" option is not available when viewed at 320*256 viewport.

Steps to Reproduce

1. Open the JSM Cloud home page.
2. Create or open any ITSM project.
3. In the project navigation, navigate to "Channels" → "Portal" → activate the link to open the "Help Center" page.
4. Open the browser developer tools (Inspector).
5. Activate the "Toggle Device Toolbar" button to switch to responsive mode.
6. In the device toolbar, select any mobile device from the device dropdown or choose Responsive.
7. Set the viewport size to 320 × 256.
8. Observe that the "Help Center" option and its associated links are not available within the 320 × 256 viewport.

Screen Recording

Screen Recording 2026-04-03 at 2.44.48 PM.mov

Actual Results

When the browser viewport is resized to 320 × 256 pixels, certain content within the profile dropdown becomes unavailable. The "Help Center" option and its associated links, such as "View all help centers", "Create a help center", and so on are not available at this viewport size.

As a result, low‑vision users who rely on smaller viewport sizes are unable to access the mentioned content.

Expected Results

All the content on the page should be available when the page is viewed at 320 * 256 viewport.

Flexible layouts should be used to display the page content. Dimensions for container elements used to display the page content should be defined using relative units, such as "%", "em", "rem" etc. to ensure that the content fits on the page when zoomed in.

Use relative units to define font and container sizes in CSS to ensure that page's content reflows correctly when viewed at 320 * 256 viewport. In addition, use CSS media queries to display web page content correctly when viewed using different devices, such as mobile phones, tablets and so on.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available.

Environment

MacBook Pro (16 inch, 2021)
macOs 26.3.1
Windows - 11 pro
Chrome - Version 146.0.7680.165 (Official Build) (arm64)
Safari - Version 26.3.1 (21623.2.7.111.2)
JAWS - Version 2025
NVDA - Version 2024.4.2.35031
Voiceover - Version Latest