Portal only customers page in admin hub incorrectly shows JSM inactive banner for site admins

XMLWordPrintable

    • Severity 3 - Minor

      Issue Summary

      A warning "Jira Service Management is inactive" banner is incorrectly displayed on the admin hub portal only customers page for site admins, despite JSM being active and fully functioning.

      Steps to Reproduce

      1. Log in to admin hub for an org with an active JSM site configured as a user with the site admin role (and NOT the org admin role)
      2. Visit the portal only customers page via Apps > Sites > site name > Jira Service Management > Portal-only customers

      Expected Results

      The page renders with no banner

      Actual Results

      The "Jira Service Management is inactive" banner is displayed

      Workaround

      There is no functional impact, the banner is indirectly displayed but JSM is not inactive and customer accounts can still be managed from the page.

              Assignee:
              Unassigned
              Reporter:
              Yvette
              Votes:
              1 Vote for this issue
              Watchers:
              4 Start watching this issue

                Created:
                Updated: