Current State:

In Jira Service Management portals, Helpcenter Landing Pages currently:

• Do not have their own permissions model, and

• Do not inherit the existing Help Center or project permissions.

As a result:

• Direct URLs to Home/Landing Pages belonging to different help centers can be embedded or surfaced on the main Help Center.

• When this happens, external users or customers who do not have access to the underlying portal/project can still:

• • Open and view the Home/Landing Page content (including potentially sensitive text, links, or guidance),

• • Even though they cannot search for or raise requests in that restricted portal.

This creates a security and confidentiality concern for customers who are relying on Landing Pages to present portal-specific or client-specific information.

Proposed Future State:

Introduce a permissions / audience control model for Landing Pages / Help Centers, so that visibility of these Pages is aligned with the intended audience and underlying project access