Issue Summary

JSM Ops Slack Integration does not send Alert Close event to the corresponding Slack channel card when Alert is closed checkbox is disabled

Steps to Reproduce

1. Configure JSM Ops Slack integration and link it with one Slack channel.
2. First, keep the Alert is closed checkbox enabled within the integration.
3. In this scenario, Notification will be sent for both Alert is Created and Alert is Closed event and Status within Slack card will be updated from Open to Closed.
4. However, if we disabled Alert is closed checkbox within the integration, then event will only be sent for Alert Creation, and therefore, Status for Alert is never updated within Slack card of the Alert.

This was not the case with this integration in Opsgenie. Even if Alert is closed was disabled, notification or new card was not created within Slack channel, however, Alert status was automatically updated in the Slack card. This is required in case we do not want 2X notification for the Alert.

Expected Results

Slack Card Alert status should be automatically updated to Closed without depending on Alert is closed checkbox within Slack JSM Ops integration.

Actual Results

Slack Card Alert status is not automatically updated to Closed as it is dependent on Alert is closed checkbox within Slack JSM Ops integration. This also creates 2X notification for the Alert.

Workaround

Keep Alert is closed checkbox enabled within the integration to not miss Slack Card Status update for Alert closure until this feature is not available.