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Type:
Bug
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Resolution: Unresolved
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Priority:
Medium
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Component/s: Operations - Services
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None
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1
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Severity 3 - Minor
Issue Summary
Stakeholder groups not getting synced within Asset Stakeholder attribute even though they can be added from Services UI
Steps to Reproduce
- Create Services from Services UI within any JSM space.
- Create Stakeholder group using Communication UI page and add multiple accounts within the group.
- In the Affected Service UX, Stakeholder group is visible and can be added within the Service, however, it does not sync back to Assets since that is still User type attribute and does not work with groups.
Expected Results
Stakeholder groups should be properly synced within the Asset Service object in the Stakeholder attribute.
Actual Results
Stakeholder group is not synced within the Asset service object.
Workaround
Manually add the Stakeholder accounts from the Services UI instead of adding Stakeholder group.