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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Operations - On-call Schedules
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None
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1
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Issue Summary
On-call schedules are not visible without the operation global admin role or being part of the team
As per the document, it says on the call schedule is visible when the user has read-only administrative right. However, when we give a view on the call schedule role to user, it is visible via UI but not visible via API.
Steps to Reproduce
- Step 1: Give a view on call schedule role-based permission to the user.
- Step 2: Use a GET call to fetch on call user for the team who is not part of it.
Expected Results
- We should have read-only permission to perform a GET call on the schedule to see on call member of other teams
Actual Results
- On-call member is not visible via the GET schedule API.
Workaround
- User should have an Operations admin‑level role (for example, Operations global admin/product admin), or
- The user should be a member of the team whose on‑call schedule they are trying to access.