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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Component/s: Forge and Connect
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None
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Severity 3 - Minor
Issue Summary
When you open a ticket with service-desk, if you later remove the request type or move that ticket to a different project where the request type doesn't exist, you'll get an error when calling the context-token API.
Steps to Reproduce
- Create an issue, using a specific request type
- Delete the request type
- Call the /servicedesk-data/forge/context-token API using the data from the ticket created.
Expected Results
You should be able to get the results back
Actual Results
There will be a 400 error:
{
"errors": [
{
"errorMessage": "The request body is invalid."
}
],
"reasonKey": "sd.api.error.bad.request",
"reasonCode": "400"
}
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available